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KMID : 1023420150150030280
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Journal of Dental Hygiene Science
2015 Volume.15 No. 3 p.280 ~ p.286
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A Study on Emotional Labor, Emotional Burnout, Turnover Intention of Dental Hygienist
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Jeong Kyung-Yi
Han Ok-Sung
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Abstract
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The purpose of this study was to examine dental hygienist's emotional labor, burnout and turnover intention. Data were collected from 215 dental hygienists working at hospitals and dental clinics through self-administered questionnaire, and analyzed by statistical analysis using t-test, ANOVA, Pearson's correlation coefficient and multiple regression analysis. The main findings of the study are as follows: the higher the educational level of dental hygienists, and the bigger the size of dental institutions they work, and the lower the monthly income of dental hygienists, the higher the level of emotional labor of dental hygienists. Burnout was influenced on emotional labor and turnover intention. Emotion labor and turnover intention were influenced on burnout. Tenure under 5 years, five-day workweek (non), emotional burnout were found to have significant effects on the turnover intention. Dental hygienists were doing relatively high emotional labor, and it influences his burnout experience and turnover intention. It is needed to make the workplace better environment which can secure appropriate work load and rewards, and education programs etc.
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KEYWORD
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Dental hygienists, Emotional labor, Emotional burnout, Turnover intention
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